14-DAY RETURNS

We want you to be happy with your purchase, but if you need to return or exchange an item, here’s how it works:

• STEP ONE: YOU HAVE 14 DAYS TO REQUEST A RETURN

Contact us within 14 days of receiving your item to let us know you’d like to return it.
To request a return please email us at returns@chargeandglide.co.uk with your order number and the reason for the return. 

Important Notes:

Items sent back without requesting a return first will not be accepted.

If 14 days have gone by since your purchase, we cannot offer you a refund or exchange.

Please note that the 14 days return period is to allow you to examine the goods as you would in a shop.

• STEP TWO: YOU HAVE A FURTHER 14 DAYS TO RETURN THE ITEM

If your return is accepted, we will send you full return instructions on how and where to send your package. You’ll then have another 14 days to return the item.

Overall, you have a total of 28 days from the day your order arrives to complete a Return

To be eligible for return, your item must be:

• In the same condition you received it "as new", unboxed, unused and unaltered condition.
• With all tags and original packaging in place.
• With any manuals, accessories and boxes intact and in their original condition.
• To obtain a full refund, the goods must be returned in an "as new" condition. "As new" condition is defined as resaleable.
• Accompanied by proof of purchase (e.g. receipt).

Return Shipping:

• You’ll need to cover the return delivery cost and for some brands a restocking fee, unless the item is faulty or damaged.
• We recommend you use a tracked and insured service, we’re not responsible for returns lost in the post.
• Kindly email us the tracking number once your return is on the way.

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We ask that you thoroughly inspect all items at the point of delivery. If you discover that an item has been damaged, please send clear photos and/or videos of the damaged items within 48 hours of receipt of your order to info@chargeandglide.co.uk so that we can open an insurance claim on your behalf.

Please save all packaging materials and damaged goods in their original condition before filing a claim.

If your bike develops a fault through normal use (as outlined in the manufacturer's manual) you could be entitled to a repair or replacement as covered with the warranty. Please send through details of the fault to info@chargeandglide.co.uk and we will arrange the repair or replacement with the manufacturer. Please note, any fault due to misuse of the bike is not covered by this policy. Please ensure you read the manufacturer's manual in detail before using your electric bike to avoid voiding your warranty.

EXCEPTIONS / NON-RETURNABLE ITEMS

Certain types of items cannot be returned, like custom products (such as special orders or personalised items), and hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns for items purchased on gift cards.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

For any questions about returns please email us at returns@chargeandglide.co.uk

Please see full details of our Returns Policy here

CANCELLATIONS & REFUNDS

Any orders cancelled after 12 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.

Any delivery fees will be deducted from your refund amount.

Any refunds can only be issued to the same original payment method that was used to place the order.

Please remember it can take some time for your bank or credit card company to process and post the refund too. 

PRICE MATCH PROMISE

Never overpay for your ride

Our close long-standing relationships with top brands mean you always get the best price without the search.

We offer a price match guarantee on all our leading brands, if you find the same e-bike for less, we’ll match it, guaranteed. Please see terms and conditions.

FREE & FAST DELIVERY

Your new ride, at your door, fast!

Enjoy free and fast UK mainland delivery on all orders over £500. Our nationwide warehouse network means speed and reliability, wherever you are.

WARRANTY & RETURNS

Buy with complete peace of mind

Every product comes with a full manufacturer’s warranty and easy 14-day returns.

If anything goes wrong under normal use, we’ll arrange repairs or replacements quickly.

Please see our Returns Policy for full terms and conditions.

5-STAR CUSTOMER SERVICE

Help when you need it, before, during, and after your purchase

We’re here to answer questions, solve problems, and keep you riding.

You can get in touch with us anytime. Call, email or drop us a message and we will be happy to help you. See how to contact us here.

EXPERT TEAM SUPPORT

Find your perfect ride with confidence

We know buying an electric vehicle is a carefully considered purchase and you’re in safe hands with us.

Our friendly, knowledgeable team will guide you smoothly through the buying process, making it easy to choose the right model for your needs and we’ll still be here once you’re out riding.

ACCESS TO MECHANICS NATIONWIDE

Servicing and repairs, sorted!

We’ll connect you with experienced and trusted mechanics across the UK to keep your ride in top condition, so you can glide worry-free.

FLEXIBLE PAYMENT OPTIONS

Get riding today, pay your way later

Spread the cost with Klarna or PayPal and make owning your dream e-bike easier than ever.

PAYMENT SECURITY

Shop with total confidence

Our site uses advanced encryption to keep your payment and personal details 100% safe and protected

Ready to experience the future of transport?

Welcome to Charge & Glide, your ultimate destination for premium electric bikes in the UK!

We're a small, family-run business of cycling enthusiasts, passionate about bringing you the very best UK e-bike brands, from sleek city commuters to rugged fat tyre mountain e-bikes built for pure adventure.

Whether you want to skip the traffic, tackle any terrain, or enjoy a cleaner, healthier commute, your perfect ride is here.

We make it easy to step into the world of eco-friendly, sustainable travel, so you can enjoy effortless riding while reducing your carbon footprint.

We'd love to help you begin your electric journey with us. Explore our leading range today and experience the freedom, fun, and future of travel.

Charge up and glide into a greener tomorrow!

OUR MISSION

At Charge & Glide, our mission is to make eco-friendly, healthy travel the easiest and most rewarding choice for people across the UK.

Every journey you take with us is designed to boost your well-being, reduce your carbon footprint, and contribute to a cleaner, greener future.

We believe every ride should have a lasting impact, not just on your health, but on our planet.

That’s why we proudly donate 10% of our annual profits to the Woodland Trust, the UK’s largest woodland conservation charity. Together, we’re helping to protect precious ancient woodlands, restore vital habitats, and plant new trees for generations to come.

When you choose Charge & Glide, you’re not just buying an e-bike, you’re joining a movement for healthier people and a healthier planet.

We accept a wide range of payment methods including PayPal, Klarna and all major Credit/Debit cards.

All payments are secure using industry-standard encryption.

Choose your preferred payment method at checkout for a safe and smooth experience.

CREDIT/DEBIT CARD

Pay conveniently and securely by debit from your credit/debit card, we accept all major cards (VISA, Mastercard or American Express). Enter your card number, validity and verification number and we will transmit the data using secure encryption. If your card is unlocked for 3D-Secure, then you will be forwarded to the security questionnaire for your bank. Then a few seconds later your order will be processed. The payment will be debited only upon dispatch of your goods.

PAYPAL

Using your PayPal account you can pay for your order fast, simply and securely. We usually receive an immediate payment confirmation from PayPal and we can then process your order straight away. Your payment with PayPal is always free, as Charge & Glide pay the processing fees.

Don’t have a PayPal account? Visit www.paypal.co.uk and register your bank account in just a few clicks, as you only need to provide your e-mail address, home address and bank account. PayPal enables you to make secure payments online without needing to pass on your bank details to third parties.

KLARNA

With Klarna, you can Buy Now and Pay Later. Choose Klarna at checkout and you will be given the option to order now and then pay later in 30 days.

To help you to use your electric vehicle safely and legally, please see below a simplified summary of the laws around the use of e-bikes, e-scooters and e-skateboards in the UK.

ELECTRIC BIKES

- Do not require a licence.

- Do not require insurance or registration.

- Riders must be at least 14 years old.

- On public roads, the motor should not exceed 250 Watts: E-bikes that exceed this limit in their settings are only to be used off-road on private land with the landowner’s permission.

- On public roads, the top speed should not exceed 15.5 mph / 25 km/h.

- On public roads, e-bike must be powered by pedal assist and not a throttle.

- Helmets are not legally required but are recommended for your safety.

ELECTRIC SCOOTERS & SKATEBOARDS

E-scooters and e-skateboards are completely legal to buy and own.

They are currently illegal to use on public roads, cycle lanes, pavements or footpaths.

They can only be used legally on private land with the landowner’s permission.

The UK government has discussed new regulations to legalise private e-scooters and e-skateboards on public roads with certain restrictions, but as of now, no official law change has been made.

For further details please see our full legal guide here.

If you need any additional help and advice, please email us at info@chargeandglide.co.uk, WhatsApp or Live Chat.