FIIDO C11 PRO STEP THROUGH CITY ELECTRIC BIKE - 250W

£999.00 GBP

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Colour: Emerald Blue

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FIIDO C11 PRO STEP THROUGH CITY ELECTRIC BIKE 250W

DESCRIPTION

Building on the success of the original Fiido C11, loved by over 10,000 riders since March 2024, the Fiido C11 Pro eBike takes your daily ride to the next level.

With rider feedback front and centre, it now features a responsive torque sensor for more natural pedal assist and an effortlessly intuitive feel.

Designed for real-world conditions, the C11 Pro delivers powerful, reliable performance with a 250W motor producing 55Nm of torque, backed by a removable 499.2Wh battery offering a long range of up to 104km.

Hydraulic disc brakes ensure instant, confident stopping power, while IP54 water resistance keeps you moving whatever the weather.

Whether you’re commuting, exploring, or simply enjoying the ride, the C11 Pro is built to keep up.

KEY FEATURES

Torque Sensor Pedal Assist: Provides a smoother, more natural riding experience that responds to your pedalling effort.
499.2Wh Removable Battery: Allows easy charging on or off the bike, adding convenience at home, work or on the go. Offers added security and easy transport and storage. Carry a spare battery for extended range and longer adventures.
Impressive range of 80-104km / 50-65 miles: Supports extended off-road adventures or daily commuting without frequent recharging.
3 Pedal Assist modes: ECO - Range 104km, Sport – Range 87km and Turbo - Range 80km*.
55Nm 250W High-Torque Motor: Offers strong, reliable power for hills, commutes and longer rides, fully UK road legal.
Dual Piston Hydraulic Disc Brakes: Ensure powerful, instant braking in all weather for added safety.
One-Touch Walk Assist: Makes pushing the bike up ramps or slopes effortless with gentle motor support at walking pace.
IP54 Waterproof Rating: Full-bike water and dust resistance protection, keeps you riding confidently through rain and wet conditions.
Shock-Absorbing Suspension Front Fork: Smooths out rough paths and city bumps for a more comfortable ride.
Step-Through Frame: Easy to mount, even with heavy loads or when wearing skirts or formal wear.
120kg Payload Capacity: Strong frame supports heavier loads for commuting or errands.
Adjustable Seat & Handlebars: Customisable fit for riders of all sizes and improved riding posture.
Puncture-Proof Tyres: Ride worry-free on rougher terrain with added durability and fewer flats.
7-Speed 11–32T Gearing: Tackle a variety of terrain with ease, from steep climbs to urban cruising.
Integrated Bright Front Light and Automatic Rear Brake Light: Enhanced visibility and safety during low-light rides or night-time commutes.
Single-Key Security System: Lock both the rear wheel and battery in seconds with one key for simple, seamless anti-theft protection.
Fiido Smart App and LCD Display: Syncs rides, tracks mileage and monitors your stats in real time. 3-Device Data Synch across the on-bike display, Fiido app and the Fiido Mate Watch.
Fiido Mate Fitness Tracking Watch Compatibility: The Fiido Mate watch (sold as a separate accessory) monitors your movement, heart rate, oxygen, sleep and riding data and handles Bluetooth calls so you can answer from your wrist. Also provides a Proximity Start where the bike powers on automatically when you approach and shuts off when you walk away.
Rear Rack and Mudguards Included and Optional Front Basket: Practical for carrying groceries, gear or everyday essentials.
Child Seat and Trailer Compatible: Ride with your little one or tow a trailer.
Child seat should be 17-20 cm wide, child’s weight ≤ 25kg. Consider brands like Bobike, Thule, and OGK.
Trailer compatibility: 11.8mm motor axle fits a 12.5 - 13mm hitch hole (≤5mm thick). For satety, ensure trailer wheel diameter is less than the bike's.
Certified Safe & UK & EU Compliant: EN15194, UN38.3, MSDS certified, fully legal for UK roads.
Excellent Warranty: 3 years on the Frame, 2 years on the main structural and electrical components including the Motor and Battery (excluding consumable parts and wear and tear) for peace of mind and reassurance of build quality and durability.

* Results obtained with an 80kg rider, on flat terrain at 27℃. Range for your riding may be longer or shorter, depending on factors such as terrain, load, wind, temperature, and tyre pressure etc.

VIDEOS

SPECIFICATION

PERFORMANCE

Top Speed: 25km/h (15.5 mph)
Range: 80-104km (50-65 miles)*
Power Assist: 3 Power Assist Levels (ECO, Sport and Turbo) and Walk Assist

WEIGHT AND LOAD CAPACITY

Bike's Weight: 24.5kg (54 lbs)
Max Load: 120 kg (18 st 12 lb)

ELECTRICAL COMPONENTS

Sensor: Torque Sensor Mivice S200
Motor: 250W / 55Nm Torque
Battery: Removable DMEGC/EVE 499.2Wh
Battery Charger: 48V2A, 5 hours charging time
Control Display: LCD 1.47 inch

TRANSMISSION

Derailleur: SHIMANO TY300D
Chain: KMC Z7
Rear Cogs: SHIMANO TZ500 7S (14-28T)
Gear Shift Levers: 7-Speed
Crank: Aluminum alloy 52T
Brakes: Dual-piston hydraulic disc brake with power cut-off

BUILD

Frame: 700C aluminium alloy step-through city frame
Headset: Aluminium alloy bearing headset
Handlebars: Aluminium alloy (Length: 635mm Maximum diameter: 31.8mm Minimum diameter: 22.2mm)
Suspension Fork: Aluminium alloy (40mm travel) with 100mm opening width
Wheels: Aluminium alloy double-bearing barrel axle front hub (quick release front axle). Stainless steel spokes with brass nipples. Aluminium alloy double-layer rim.
Tyres: CST 27.6 x 1.57 puncture resistant
Grips: TPR non-slip handle grip (Length: about 130mm)
Seatpost: Aluminium alloy clamp head seatpost (Length: 400mm, Diameter: 33.9mm)
Stem: Aluminium alloy adjustable stem
Saddle: VELO vacuum full-fit saddle

*Actual performance will vary depending on pedal assist level, temperature, terrain, road conditions, rider's weight, etc

IN THE BOX

PACKAGE CONTENTS

Fiido C11 Pro ebike ×1
Mudguards ×2
User Manual ×1
Pedals ×2
Open Spanner ×1
Allen Key ×1
Charger ×1
Rear Rack ×1
Kickstand ×1

SIZE GUIDE

Suitable for riders of height between 5'1" (155 cm) - 6'5" (195 cm).

Wheel Size: CST 700×40C
A – Seat Tube: 450 mm
B – Seat Tube Angle: 73°
C – Head Tube: 190 mm
D – Head Angle: 70.5°
E – Top Tube Length: 605 mm
F – Standover Height: 572 mm
G – Bottom Bracket Drop: 68 mm
H – Rear Centre (Chainstay Length): 468 mm
I – Wheelbase: 1115 mm
J – Reach: 398 mm
K – Stack: 676 mm
L – Maximum Seat Height: 1050 mm
M – Minimum Seat Height: 790 mm
N – Rear Rack Height: 755 mm
O – Total Bike Length: 1820 mm
P – Handlebar Height: 1150 mm
Q – Handlebar Length: 670 mm
R – Rear Rack Load: 54 lbs (24.5 kg)
S – Seat Rack Outer Diameter Length: 300 mm
T – Rear Rack Width: 128 mm

DELIVERY & ASSEMBLY

ASSEMBLY

Every Fiido e-bike arrives boxed and 80% assembled and undergoes a thorough pre-delivery inspection (PDI) to ensure it arrives in perfect condition. The brakes, gears, electrics, tyre pressure, and overall assembly are carefully checked.

Any post-delivery assembly requires minimal bicycle knowledge and skills. Detailed instructions and all the necessary assembly tools are included in the box.

Once delivered, simply fit on the handlebars and brakes, front wheel, front and rear mudguards/fenders, front light, saddle, pedals, turn on the power display and then you're ready to ride!

Please see the unboxing and front basket installation videos below:

FREE & FAST DELIVERY

Delivery time is between 6-12 working days from the date you placed your order.

Once your order has been placed, assuming it is in stock and available for dispatch, we will charge your card and your order will be dispatched within 5 working days. We will send you tracking details by email within 48 hours of your order being dispatched. If you have not received tracking details within 6 working days, please reach out to us via email at info@chargeandglide.co.uk so that we can help.

Please note that deliveries outside of the UK Mainland may be subject to additional charges.

MISSED DELIVERIES

Once your order is ready for dispatch, either we or our designated courier will contact you via email, telephone or SMS with tracking information and where applicable, to arrange a suitable delivery window. Please ensure that someone is present at the specified delivery address to receive and sign for your item. If you need to reschedule your delivery, we kindly ask that you notify us or the courier as soon as possible.

Please be aware that once a delivery slot has been confirmed, we cannot guarantee changes can be accommodated without sufficient notice.

Important: If a delivery attempt fails and a new date or time must be arranged, you may be liable for paying the redelivery cost. For e-bike deliveries to mainland UK, this charge is typically approximately £75 + VAT.

Please see full details of our Shipping & Delivery Policy here

WARRANTY

EXCELLENT AFTERCARE - MANUFACTURER'S WARRANTY

This electric bike comes with an excellent warranty, so you can ride away with peace of mind.

Frame: 3 years
Structural Components (Fork, Handlebars, Stem, Seatpost): 2 years
Power and Wheel Components (Drivetrain, Shifting, Suspension, Hubs, Rims, Spokes): 2 years
Electrical Components (Motor, Battery, Charger, Display and Controller): 2 years
Support & Safety Components (Fasteners, Tyres, Saddle, Mudguards, Pedals, Brakes, Kickstand and Lights): 3 months

Please note: This warranty does not cover consumable parts and regular wear and tear, damage from accidents, incidental damages or any usage outside the operational guidelines provided in the user manual.

For more details, please contact us at info@chargeandglide.co.uk

RETURNS

14-DAY RETURNS

We want you to be happy with your purchase, but if you need to return or exchange an item, here’s how it works:

STEP ONE: YOU HAVE 14 DAYS TO REQUEST A RETURN

Contact us within 14 days of receiving your item to let us know you’d like to return it.
To request a return please email us at returns@chargeandglide.co.uk with your order number and the reason for the return.

Important Notes:

Items sent back without requesting a return first will not be accepted.

If 14 days have gone by since your purchase, we cannot offer you a refund or exchange.

Please note that the 14 days return period is to allow you to examine the goods as you would in a shop.

STEP TWO: YOU HAVE A FURTHER 14 DAYS TO RETURN THE ITEM

If your return is accepted, we will send you full return instructions on how and where to send your package. You’ll then have another 14 days to return the item.

Overall, you have a total of 28 days from the day your order arrives to complete a Return

To be eligible for return, your item must be:

In the same condition you received it "as new", unboxed, unused and unaltered condition.
With all tags and original packaging in place.
With any manuals, accessories and boxes intact and in their original condition.
To obtain a full refund, the goods must be returned in an "as new" condition. "As new" condition is defined as resaleable.
Accompanied by proof of purchase (e.g. receipt).

Return Shipping:

You’ll need to cover the return delivery cost and for some brands a restocking fee, unless the item is faulty or damaged.
We recommend you use a tracked and insured service, we’re not responsible for returns lost in the post.
Kindly email us the tracking number once your return is on the way.

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We ask that you thoroughly inspect all items at the point of delivery. If you discover that an item has been damaged, please send clear photos and/or videos of the damaged items within 48 hours of receipt of your order to info@chargeandglide.co.uk so that we can open an insurance claim on your behalf.

Please save all packaging materials and damaged goods in their original condition before filing a claim.

If your bike develops a fault through normal use (as outlined in the manufacturer's manual) you could be entitled to a repair or replacement as covered with the warranty. Please send through details of the fault to info@chargeandglide.co.uk and we will arrange the repair or replacement with the manufacturer. Please note, any fault due to misuse of the bike is not covered by this policy. Please ensure you read the manufacturer's manual in detail before using your electric bike to avoid voiding your warranty.

EXCEPTIONS / NON-RETURNABLE ITEMS

Certain types of items cannot be returned, like custom products (such as special orders or personalised items), and hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns for items purchased on gift cards.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

For any questions about returns please email us at returns@chargeandglide.co.uk

Please see full details of our Returns Policy here

CANCELLATIONS & REFUNDS

Any orders cancelled after 12 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.

Any delivery fees will be deducted from your refund amount.

Any refunds can only be issued to the same original payment method that was used to place the order.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

WHY CHARGE & GLIDE?

PRICE MATCH PROMISE

Never overpay for your ride

Our close long-standing relationships with top brands mean you always get the best price without the search.

We offer a price match guarantee on all our leading brands, if you find the same e-bike for less, we’ll match it, guaranteed. Please see terms and conditions.

FREE & FAST DELIVERY

Your new ride, at your door, fast!

Enjoy free and fast UK mainland delivery on all orders over £500. Our nationwide warehouse network means speed and reliability, wherever you are.

WARRANTY & RETURNS

Buy with complete peace of mind

Every product comes with a full manufacturer’s warranty and easy 14-day returns.

If anything goes wrong under normal use, we’ll arrange repairs or replacements quickly.

Please see our Returns Policy for full terms and conditions.

5-STAR CUSTOMER SERVICE

Help when you need it, before, during, and after your purchase

We’re here to answer questions, solve problems, and keep you riding.

You can get in touch with us anytime. Call, email or drop us a message and we will be happy to help you. See how to contact us here.

EXPERT TEAM SUPPORT

Find your perfect ride with confidence

We know buying an electric vehicle is a carefully considered purchase and you’re in safe hands with us.

Our friendly, knowledgeable team will guide you smoothly through the buying process, making it easy to choose the right model for your needs and we’ll still be here once you’re out riding.

ACCESS TO MECHANICS NATIONWIDE

Servicing and repairs, sorted!

We’ll connect you with experienced and trusted mechanics across the UK to keep your ride in top condition, so you can glide worry-free.

FLEXIBLE PAYMENT OPTIONS

Get riding today, pay your way later

Spread the cost with Klarna or PayPal and make owning your dream e-bike easier than ever.

PAYMENT SECURITY

Shop with total confidence

Our site uses advanced encryption to keep your payment and personal details 100% safe and protected

ABOUT US

Ready to experience the future of transport?

Welcome to Charge & Glide, your ultimate destination for premium electric bikes in the UK!

We're not just experts, we're a team of passionate riders, devoted to bringing you the best e-bike brands on the market, from sleek city commuters to rugged mountain fat tyre e-bikes built for pure adventure.

Whether you want to skip the traffic, tackle any terrain, or enjoy a cleaner, healthier commute, your perfect ride is here.

We make it easy to step into the world of eco-friendly, sustainable travel, so you can enjoy effortless riding while reducing your carbon footprint.

We would love to help you begin your electric journey with us. Explore our leading range today and experience the freedom, fun, and future of travel.

Charge up and glide into a greener tomorrow!

OUR MISSION

At Charge & Glide, our mission is to make eco-friendly, healthy travel the easiest and most rewarding choice for people across the UK.

Every journey you take with us is designed to boost your well-being, reduce your carbon footprint, and contribute to a cleaner, greener future.

We believe every ride should have a lasting impact, not just on your health, but on our planet.

That’s why we proudly donate 10% of our annual profits to the Woodland Trust, the UK’s largest woodland conservation charity. Together, we’re helping to protect precious ancient woodlands, restore vital habitats, and plant new trees for generations to come.

When you choose Charge & Glide, you’re not just buying an e-bike, you’re joining a movement for healthier people and a healthier planet.

PAYMENT OPTIONS

We accept a wide range of payment methods including PayPal, Klarna and all major Credit/Debit cards.

All payments are secure using industry-standard encryption.

Choose your preferred payment method at checkout for a safe and smooth experience.

CREDIT/DEBIT CARD

Pay conveniently and securely by debit from your credit/debit card, we accept all major cards (VISA, Mastercard or American Express). Enter your card number, validity and verification number and we will transmit the data using secure encryption. If your card is unlocked for 3D-Secure, then you will be forwarded to the security questionnaire for your bank. Then a few seconds later your order will be processed. The payment will be debited only upon dispatch of your goods.

PAYPAL

Using your PayPal account you can pay for your order fast, simply and securely. We usually receive an immediate payment confirmation from PayPal and we can then process your order straight away. Your payment with PayPal is always free, as Charge & Glide pay the processing fees.

Don’t have a PayPal account? Visit www.paypal.co.uk and register your bank account in just a few clicks, as you only need to provide your e-mail address, home address and bank account. PayPal enables you to make secure payments online without needing to pass on your bank details to third parties.

KLARNA

With Klarna, you can Buy Now and Pay Later. Choose Klarna at checkout and you will be given the option to order now and then pay later in 30 days.

LEGAL GUIDE

To help you to use your electric vehicle safely and legally, please see below a simplified summary of the laws around the use of e-bikes, e-scooters and e-skateboards in the UK.

ELECTRIC BIKES

- Do not require a licence.

- Do not require insurance or registration.

- Riders must be at least 14 years old.

- On public roads, the motor should not exceed 250 Watts: E-bikes that exceed this limit in their settings are only to be used off-road on private land with the landowner’s permission.

- On public roads, the top speed should not exceed 15.5 mph / 25 km/h.

- On public roads, e-bike must be powered by pedal assist and not a throttle.

- Helmets are not legally required but are recommended for your safety.

ELECTRIC SCOOTERS & SKATEBOARDS

E-scooters and e-skateboards are completely legal to buy and own.

They are currently illegal to use on public roads, cycle lanes, pavements or footpaths.

They can only be used legally on private land with the landowner’s permission.

The UK government has discussed new regulations to legalise private e-scooters and e-skateboards on public roads with certain restrictions, but as of now, no official law change has been made.

For further details please see our full legal guide here.

If you need any additional help and advice, please email us at info@chargeandglide.co.uk, WhatsApp or Live Chat.

4.7

1479+ online ratings